I trust everything was to your
satisfactory with your Steam
Replicas Mamod steam
engine you ordered? I was wondering if you can help
me improve our services by taking 2 minutes of your
time to answer the following questions to your best
Henry having fun with his first
ideal Mamod Steamroller
a great hobby encouraged by his father.
There is no
prize to be won, but what you'll get
from me is my warmest thank you.
Here goes (please put your
answers next to the questions)
1. Did you receive everything
in order and met your expectations?
All customers say
the steam engine toy model was to my expectations.
2. Did you buy from
Steamreplicas because you felt the website looked
professional / friendly?
Yes, I was
expecting a clear buying proposition when I had seen
the web site. Your answers by phone clinched it for
3. Did the low prices
encourage you to buy from Steamreplicas?
Yes, I felt
that they were a good sign that you were trying hard
to meet my expectations. I bought the Kit for my 13
year old son's Xmas present. I used to have a Mamod
static and so, when I have the opportunity, I will
maybe buy one for myself/ my other son. Your clear
and informative web site looks so far to be a key
part of my developing 'fleet'.
4. Was the shopping cart
friendly to use?
Most customers say - Yes
5. Did you mind you had to
write your details twice in shopping cart?
That could have been a problem but, as I knew I am
dealing with a bespoke seller, I wasn't put off.
6. Do you remember how you
found the Steamreplica website?
I Googled Mamod and found their web
site. I then followed the links to their UK
dealers. I looked at most of the sites but felt
that yours was the most promising.
7. If search engine which one
and what search term did you use?
See answer 6 above.
8. Would you buy from
Steamreplicas again if you had the need to?
hope that my son and his brother as well as me will
have good times with the toy
Kit you sold us and that I
will be buying more. I will definitely look at you
and, unless your helpful business style changes, I
would prefer to deal with you.
9. Do you think Steamreplicas
needs to add anything to the website?
As a first time buyer my concern was that the Kits
may be too difficult to assemble. A new section
dealing with 'FAQs for Kits' may be a useful idea as
many people may be put off by such concerns.
10. Anything you would like to
add that would help us help other customers?
Apart from what I have already written? No! I hope
that you have a prosperous and successful Xmas